We’re not talking about the rise of the robots and how Skynet will take over in fifty years. Artificial intelligence has been in development for decades now and we’re starting to see real applications, especially in the world of business. Here, we’re going to look at some of the impacts that AI has already made, and what it can do to help you grow your business now, not in some distant future.
Automating across tools
Process automation isn’t anything new in business, both in the manufacturing line and in the office. There are plenty of software suites that already automate repeatable processes so that you don’t have to do them. However, artificial intelligence automation is finding ways to connect and integrate disparate software suites to help them work together. Automating your workload can include things like transferring data from your customer service software into customer relationship management systems so that your sales and marketing teams are able to quickly pull up the history of whichever customers they’re talking to when they get in touch.
Taking care of your customers
You’ve likely been to websites that have live chat windows that will pop up, asking you what kind of help you need. Not all of these live chat windows are populated by real, breathing humans, however, and, believe it or not, not all customers can tell the difference. AI can be used to integrate chatbot to website. These chatbots don’t use react to what the other party is typing, either, like basic chatbots, but they can also incorporate their website history and user information to more specifically offer the information and help they’re likely to want.
Better predictions and insights
If you have been paying any attention to the technology that’s driving modern business, then you already know how crucial data already is and will continue to be. By being able to analyze data effectively, you can learn both more about your customers and how you can improve your own processes. AI data analysis can be used to manage and analyze that data, helping you turn it into helpful insights that can be used to predict customer behavior and optimize your business to match it.
Streamlining your operations
AI has been especially effective in the world of logistics, warehousing, and fulfilment. For instance, if you’re looking at making deliveries and cost-efficient as possible, then AI fleet management can, for instance, not only find the most efficient routes for the delivery destinations that you’re looking at. They can also update that information based on the latest traffic data available. As such, you can make sure that your drivers always have the clearest and easiest route being transmitted to their GPS devices, saving you money on the road.
Ai already has implications that can benefit the majority of business owners. It’s only going to keep getting more sophisticated and more effective, so to make sure that your business is ready to integrate it, it might be wise to start getting used to it right now.