Conversational voice AI is the latest trend in customer experience. It's a technology that uses artificial intelligence (AI) to allow users to interact with companies over the phone via text, chatbots and virtual assistants. The idea is that conversational AI will help companies reduce costs and improve customer satisfaction. 

But what exactly is conversational AI, what are its benefits, and what are some more things you should know about it? Find out all that and more here.

What is conversational voice AI?

It's a type of conversational artificial intelligence, which means it can carry out tasks and make decisions on its own. It allows users to interact with AI in natural language. Conversational agents are also known as chatbots, but they can be more sophisticated than simple automated programs. For example, they can respond intelligently, learn from experience, and make decisions based on their experiences.

Benefits 

Increased service hours

Conversational AI can help you increase service hours, customer satisfaction, customer retention and loyalty. It has found a significant presence in the customer experience space over the past few years. This is because AI-powered software offers the following:

• More efficient ways of doing things by automating tasks that would otherwise require human labour.

• An increased ability to understand complex questions from customers.

Liberates employees from repetitive tasks

In a world where customer service is becoming increasingly demanding and automated, conversational AI can reduce your employees' time on repetitive tasks. For example, imagine a customer waiting for an appointment with your organization for several days. You must manually schedule another phone call with them because they have yet to respond. And this process happens every day until they finally get through. With conversational AI, you can automate this task so that it is completed automatically within seconds (and could even be triggered by other events).

This means less work for humans, which means more time left over for other important things like building customer relationships or improving efficiency at the company level!

Enables self-service through the phone

Voice commands are one of the most powerful ways to interact with an AI-powered conversational agent. Voice recognition, synthesis, and control are all essential for enabling self-services through the phone.

Voice search is used to find information or perform tasks that require keywords in a natural language. Voice banking allows customers to deposit checks by speaking into their phones and typing messages on keyboards, which reduces errors caused by having to use a mouse or type text into a keyboard on the screen. 

Voice messaging lets you send messages directly from your device without accessing email inboxes or mobile apps. 

It helps you get more customer insights

One of the significant benefits of conversational AI is the ability to get more insights. It not only helps you understand your customers better, but it also allows you to provide them with better service and products. 

This can be done through voice assistants on your phone or through chatbots on social media platforms like Facebook Messenger or WhatsApp. The best part about this is that there are no limits on how many users can benefit from this technology!

Scale customer service operations without much effort

Conversational AI is a technology that can help you scale customer service operations. It helps improve your customer experience and retention levels, which ultimately means more happy customers will return to buy from you again. By using curiousthing.io or a similar conversational voice AI assistant, the cost of customer service can be reduced significantly.

Conversational AI is the next step in helping companies deliver better customer experiences. It's a technology that can be used to automate many tasks and, in doing so, make your customers' lives easier. The future looks bright for conversational AI in the workplace as more businesses adopt this form of automation.